At TroostSmokes, customer satisfaction is important to us.
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a refund or exchange.
To qualify for a return, the item must be:
Unused
In its original condition
In its original packaging
Purchased directly from TroostSmokes
A receipt or proof of purchase is required.
Please do not send your product back to the manufacturer.
For safety and hygiene reasons, the following items cannot be returned:
Opened or used vape devices
Opened e-liquids or pods
Disposable vapes
Gift cards
Personal care or sanitary items
Hazardous materials, flammable liquids, or pressurized products
Partial refunds may be granted if:
An item is not in original condition
Packaging is missing or damaged
The item is returned after 30 days (case-by-case review)
Once we receive and inspect your return, we will notify you by email.
If approved, your refund will be issued to your original method of payment within a few business days.
If you do not see the refund:
Check your bank account again
Contact your credit card provider
Contact your bank (processing delays may occur)
If you still haven’t received your refund, email us at info@troostsmokes.com.
Only regular-priced items may be refunded.
Sale items cannot be refunded.
We replace items only if they are defective or damaged.
To request an exchange, email us at info@troostsmokes.com and send the item to:
[Insert physical return address]
If the item was purchased as a gift and shipped directly to you, you may receive a store credit for the value of the returned item.
If the gift giver received the order themselves, refunds will be sent to the gift giver.
To return your item, mail it to:
7718 Troost Ave Kansas City MO 64131
Buyers are responsible for return shipping costs.
Shipping fees are non-refundable. If you receive a refund, the return shipping cost will be deducted.
For expensive items, consider using a trackable shipping service or shipping insurance. We cannot guarantee we will receive your returned package.
For questions about returns or refunds, contact us at:
📧 info@troostsmokes.com
